Physical Address

304 North Cardinal St.
Dorchester Center, MA 02124

How long expected to get refund after missing or wrong item received?

How Long Does It Take For DoorDash To Issue A Refund?

If you’ve ever used DoorDash, you know it’s a handy service. But what happens if something goes wrong with your order? You might wonder how long it takes for DoorDash to issue a refund.

In this article, we’ll take a look at what DoorDash’s refund policy is and how long you can expect to wait to get your money back. We’ll also give you tips on what to do if you’re unhappy with your order.

If you've ever used DoorDash, you know it's a handy service. But what happens if something goes wrong with your order? You might wonder how long it takes for DoorDash to issue a refund.

DoorDash’s refund policy

One is not guaranteed to receive a refund for a complaint lodged; refunds are entirely at DoorDash’s discretion.

While not all order complaints will qualify for a refund, the majority of them will at least get some of their money returned. In other words, you are not completely out of luck if your Doordash order is incorrect.

How to request a refund from DoorDash?

If you received an incorrect or missing item from DoorDash, follow these steps to request a refund:

  1. Log into your DoorDash account and view your order history.
  2. Select Orders and choose the corresponding order.
  3. Select “Help” on the right-hand side.
  4. Under “Order Issues,” select “Missing items” or “Items made incorrectly”, depending on the scenario.
  5. Follow the prompts on the screen.
  6. “Submit Request” to finalize your refund request.

How long does it take for DoorDash to issue a refund?

The approval for the refund could take five to seven days, according to DoorDash. Once a refund is approved, it becomes available right away. Instead of returning your money to the original payment method, DoorDash puts credits for your next meal.

When DoorDash believes the consumer made the error or has abused the return process, it may occasionally refuse the refund.

Best ways to contact DoorDash customer service

Best ways to contact DoorDash customer service

DoorDash live chat

The best DoorDash customer service choice for in-person communication is their live chat feature.

This channel is accessible around-the-clock, has wait times that are often under a minute, and is user-friendly, so you won’t be left waiting for too long.

Email DoorDash via the customer contact page

All you need to do is head to this customer contact page.

Then, enter your full name, email address, phone number, support category and subcategory, and description of the issue. Finally, tap “Submit.”

In order to get your issue resolved as quickly as possible, make sure to be specific about your problem when you do email support.

Include screenshots (or photos) of your issue if relevant, and explain what steps you’ve already taken to try to solve it.

This will help the DoorDash representative assist you in a more expedient manner.

Make a call to DoorDash

You can also phone or chat with DoorDash at 855-431-0459 to escalate the support. Keep in mind that if you call during a busy period like lunch or supper, you can be put on hold for some time.

[Read Next: Why DoorDash cancel my order?]

Why might a refund take longer than usual?

It shouldn’t take too long to receive your money back. Usually within five to seven days.

But what happens if a customer starts abusing DoorDash’s goodwill in order to keep receiving free meals?

There won’t ever be a free lunch, actually. Customers run the danger of having their accounts canceled if DoorDash believes the customers have exploited the company’s return policy.


It can take anywhere from a five to seven days for DoorDash to issue a refund. The best way to check on the status of your refund is to contact live chat customer support. And if you still haven’t received your refund after a reasonable amount of time, you can call or send an email to them.

Leave a Reply

Your email address will not be published. Required fields are marked *